The Satellite Warehouse S.L. is a friendly company that tries very hard to satisfy it's customers. We are a newly formed company supplying satellite equipment direct to both the trade and public. Goods can be purchased directly from our warehouse or you can choose to have them delivered and installed. Our experienced staff have extensive knowledge of all aspects of the satellite industry on the Costa del Sol and look forward to being of assistance. We will give total support and endeavour to maintain a first class service.
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If you are having a general problem with your satellite receiver then always unplug the box at the mains for a minute and then try it again before contacting us.
Please click the relevant information, On Screen Message or FAQ to be taken to the solution.
Important information for customers who have a HD receiver with only one satellite feedOn Screen Messages
Please Insert Card Card Not Authorised. Please Call Your Broadcaster For Assistance Searching For Listings There Is A Problem With Your Viewing Card This is the wrong card for the set top box Call To Upgrade Your Subscription Sky + System Fault No Satellite Signal Is Being ReceivedFrequently Asked Questions
Can weather interfere with a digital satellite signal? How can I find out what programming is coming up? How much does a Sky digital subscription cost? How long is the minimum contract for? Why is my first payment more than my subscription? Why should I leave my digibox on standby and not unplugged? What is my PIN and how do I use it? How do I change my PIN number?On Screen Messages
Please Insert CardPlease ensure card is inserted fully with the gold chip facing downwards in the correct slot marked 'sky viewing card'.
Back to top Card Not Authorised. Please Call Your Broadcaster For AssistanceNormally you need to contact the supplier of the card about this message. However, if you have a new all white card and signals have been sent to make it work, Sky say this could take up to 24 hrs. In this case before contacting your supplier, take the card out of the box and wipe clean with a dry cloth and then place it back in to the box. Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up. If the message still appears contact the supplier of your card.
Back to top Searching For ListingsUnplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up.
Back to top There Is A Problem With Your Viewing CardTake the card out of the box and wipe clean with a dry cloth and then place it back in to the box. Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up. If the message still appears contact the supplier of your card.
Back to top This is the wrong card for the set top boxEach Sky card has to be 'paired' to an individual digibox. When an active card is taken from one digibox and inserted in another they have to be 'paired' to allow access to all channels. If you don't have the correct satellite box for the card then please contact the supplier of your card.
Back to top Call To Upgrade Your SubscriptionThis message usually means that you have missed a payment. Please check your statement to see if you have missed a payment. This often occurs when a credit card has expired or been canceled or if there were insufficient funds when Sky applied for payment. The supplier will have to contact Sky and pay the outstanding balance using a valid credit card. So please contact your supplier with a valid credit card and also payment details for your future monthly subs. This message also sometimes comes up if the receiver has been unplugged or without signal for a long time (usually 2 weeks or more). In this case the supplier will have to contact Sky to re-send signals to your receiver.
Back to top Sky + System FaultThere are two possible methods to solve this. Firstly try a 'Sky+ Planner Rebuild'. Press 'services' on your Sky+ remote, then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 7, 'Sky+ Planner Rebuild'. This will stop any running recordings, the box will take a few minutes before turning itself off and it could be a few minutes again before you can turn it back on. This should not affect any previous successful recordings on your box. However, if you still have a System Fault message after the planner rebuild then unfortunately it might be necessary to wipe your hard drive and therefore lose all of your recordings. This should be the last resort. To do this press 'services' on your Sky+ remote, then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 8, 'Full System Reset'. The box will now take a few minutes to wipe the hard drive and reset itself.
HD customers with the new EPG need to press 'services' then 0, 0, 1 then select to get into the installer menu. Then you scroll across to 'REBUILD' or 'SYS RESET' and select. Again, please remember that you will lose all of your recordings with the system reset so this should be the last resort.
Back to top No Satellite Signal Is Being ReceivedThis message is very common during bad weather. If the weather is bad then you can try unplugging the receiver but you will probably just have to wait for the bad weather to pass. This can be avoided by having a larger dish installed. If the weather is not bad then there is a problem with your equipment. The dish might need to be realigned or else it could be a fault with the LNB or the receiver. You will need a technician to visit to determine the problem. If you have access to another receiver you could try it to see if it also has trouble getting a signal through the same feed.
Back to topFrequently Asked Questions
Can weather interfere with a digital satellite signal?Yes. Rain and snow can reduce the signal by up to 50%. In theory you should have a dish capable of receiving signals in bad weather but if you live in an area where you need a big dish just to get signals in good weather and the weather is good most of the time then you have to consider if it is worth having a bigger dish.
Back to top How can I find out what programming is coming up?You can check programmes up to 1 week in advance by pressing TV Guide and selecting the appropriate genre from the list.
Back to top How much does a Sky digital subscription cost?UK Packages range from £18 - £48.50 a month (currently and subject to change - please contact us for latest pricing). Irish prices range from €22 - €73. HD subscription cost an extra £10 per month (€15). You can also add stand-alone Premium Channels to your basic package. For example, ESPN costs £9 (€12) per month if you have a Sky Sports subscription or £12 (€18) per month if you don't have a Sky Sports subscription
Back to top How long is the minimum contract for?The minimum subscription period is 12 months.
Back to top Why is my first payment more than my subscription?Your first payment includes the time from when the card is first activated until the time Sky receives and processes your contract plus the next month in advance.
Back to top Why should I leave my digibox on standby and not unplugged?From time to time, updates are sent to your digibox from the satellite. The update will not be received if the digibox is unplugged.
Back to top What is my PIN and how do I use it?Your PIN is initially set as the last four digits of your viewing card number. It can be used to restrict the type of programmes that can be viewed and to set a spending limit to control box office purchasing.
Back to top How do I change my PIN number?If your receiver is not connected to a UK phone line then you will have to contact your supplier to change your PIN. If your receiver is connected to a UK phone line then press Services on your Sky remote control. Then select option 3 for Parental Control. You will then be asked for the current PIN. If you do not know the PIN then please call the supplier of your card for assistance. After the current PIN, select option 3 for Change PIN. Enter the 4 digit number PIN you wish to use and then confirm it once more when asked. The screen will then confirm that the new PIN is now in use. From the Parental Control Menu you can also set parental restrictions and spending limits.
Back to top Important information for customers who have a HD receiver with only one satellite feedFor all the functions to work on your HD receiver you will need 2 satellite feeds going into the back of the receiver. If you only have one feed then you can continue watching TV and receive programme listings but you must switch on the single feed mode. Please note, in single feed mode the hard drive functions will not work as before.
-To switch on single feed mode please make sure the satellite feed is connected to ´Dish input 1´ on the back of your HD box.
-Press 'services' on your remote control.
-Press the right arrow once to highlight ´settings´ in the top menu.
-Now press the down arrow once to highlight the ´picture´ tab in the middle menu.
-Press 0, 1, Select. The 'Setup' tab will now appear
-Scroll down and select the 'Single Feed Mode' option
-Press the Right-Arrow and change it from 'OFF' to 'ON'
-Press the Green Button to save the settings
-A 'Caution' message will appear... Press 'Select'
-Your system will now switch-off/reboot
-Leave it for a couple of minutes
-Press the Sky button to bring it back to life
